Compassion Fatigue. Burnout. Stress Management. We all know that self-care is critical for all human beings, but especially so for those providing front-line case management and crisis intervention in the health and human services sector. Many serving in a case management role are are licensed social workers, but the reality is that many front-line staff have a human services-related degree and thus are professionally and personally unprepared to create healthy boundaries and manage the challenging job stress in this field. Where do you turn to process and debrief on your most difficult client cases? Additionally, much of work stress is created by the workplace itself, and early career, front line staff are ill-prepared to navigate the political landmines that exist in organizations today.

Michelle Zadrozny, LCSW-S developed a clinical processing group model based on what is offered in clinical social work supervision, targeted to both licensed social workers AND non-social work or non-clinically licensed front line and case management staff.  We have started a monthly clinical processing group for front line case managers working at health and human services agencies who are not receiving formal clinical supervision. What results can you expect? Reduced risk and liability for your agency, improved morale and community-building among your peers & colleagues, the ability to have a safe, confidential space to process challenging cases, AND leadership development & skill-building that contributes to your overall career success.

Michelle comes from an organizational development AND clinical perspective. She has extensive consulting experience with non-profit organizations, where she has designed and implemented innovative organizational development initiatives with a focus on employee health and wellness.  She has over 20+ years of social work experience, serving in case management and program development roles in a variety of human services settings – including community mental health, medical settings, aging services, and workforce development.

By participating in this group you will gain valuable insights and tools to help you practice ethical and effective case management – and you can be confident that as individual clinical issues are addressed you will also be gaining valuable leadership skills that will help you increase your positive contributions to your team and organization. Your force will be strong, because you are attending to your self-care in a most effective and profound way!

Cost/Format: Open group, held virtually. Cost is $25 per person, per group. Group size limited to 8 so RSVP to with payment to reserve your spot early!

Got questions or want to enroll?

RSVP with payment to reserve your spot (group limited to 6 people each session) ahead of time. 512-344-9181.


Plumeria Counseling Center 2501 W. William Cannon Drive, Building 6 Suite A, Austin, Texas 78745