All of us at Plumeria care deeply about our community and our mission of helping others, especially those who have difficulty finding affordable counseling services in Austin. Almost everyone who comes to us for help leaves feeling extremely satisfied with their experience. Unfortunately, as in any business, the few people who are not satisfied just so happen to be those most likely to leave reviews online. Since these are always negative, it gives a false impression to the general public that our counseling center is a place to be avoided. There is nothing we can do about this without your help!
If you have a complaint:
Please contact us to let us know how we can improve. We honestly want all of our clients to have a wonderful and satisfying experience with us. We invite you to contact our Clinical Director at firstname.lastname@example.org with any concerns or suggestions.
If you want to tell others about your positive experience:
We’re thrilled to hear it! Word of mouth are our best source for referrals, so we appreciate you letting others know about our services. If our services have impacted your positively, please email the Clinical Director with your testimonial, and with your permission we can utilize your positive feedback while protecting your confidentiality.
You can find us on social media:
This is best if you’ve posted a review on Yelp before. Click here to leave us a review on Yelp.
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THANK YOU for entrusting us with your care!
From Everyone at Plumeria